What led you to your career at Innovative Mortgage Solutions?
I enjoyed a long and successful career in the banking industry before joining the Innovative team. I held a variety of positions over the years, starting as a Teller/Customer Service Rep., progressing through administrative roles such as Ledgerkeeper and Proof Teller, then to sales roles like Personal Banker and Financial Advisor, as well as management roles such as Manager, Personal Lending and Manager Personal Banking. My favorite roles were those where I was able to work directly with clients to grow and maintain strong relationships by adding value and providing a high level of service excellence. Often this involved partnering with internal and external business partners, as well, so as to ensure that complex client needs were met. When I decided to make a change out of banking for the next phase of my career, a friend recommended I consider Innovative Mortgage Solutions. It was apparent as soon as I met Candice, Melissa, Mike, and Krystle that we share common values and that those values are core to Innovative. I feel blessed to be a part of such a great team here at Innovative.
What part of your role speaks most to your personality?
I understand how important customer service and administrative support are in delivering a seamless and positive client experience. I am proud to support the Innovative team.
Get to Know Susan
If you could be any kind of sandwich, what would you be?
Having to carefully consider what I eat through all of my adult life means that a traditional sandwich is not for me. I prefer Triscuits with cheddar cheese and fresh tomatoes. Yum!